Solutions - CulinArt Group

Solutions

img-solutions You’ve got problems; we’ve got solutions. CulinArt strives to be a partner with – not just a service provider for – our clients. With a portfolio of solutions for every facet of dining services management, we tailor our programs to the specific needs of each client, in every market segment.

Technology Solutions

CulinArt advocates the use of technology to enhance the customer experience, increase speed of service and facilitate convenience in making purchases, ultimately increasing customer participation and revenue. Cutting-edge applications include:

  • Online ordering systems that allow customers to place café and catering orders via desktop computers, tablets or smartphones.
  • Cashless payment systems ranging from debit/credit cards to declining balance accounts to payroll deduction in order to maximize convenience. Click here to read a cashless payment success story.
  • Tablet-based ordering stations and cashier-less payment systems which minimize staff requirements while speeding customer throughput.
  • Digital menu boards which facilitate optimum guest engagement and retail exposure, adding a high-tech merchandising element to any dining services facility.
  • Webcams positioned in the café, which allow customers to make information-based decisions about when to visit the café.
  • Web-based accounting software for unit-level financial reporting, which transfers information instantly between our dining service locations in the field and our corporate office.

 

Marketing Solutions

Understanding the specific needs, tastes and wants of our customers is essential in developing a concentrated marketing initiative for each and every client we serve. CulinArt takes a proactive, multilevel approach to marketing and outreach. Targeted surveys and feedback forums help us get to know our customers and are the basis for strategic marketing plans to growing the business and exceed customer satisfaction.

CulinArt’s marketing department is a team of creative, on-trend professionals at the top of their game and with extensive experience in dining services operations. Marketing specialists focus on graphic design, digital and social media, communications, retail marketing and merchandising, advertising, design and décor, and concentrated branding initiatives. We align our strategic approach to marketing with the goals of each individual client to keep dining services programs fresh and engaging.

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Food Safety Practices

At CulinArt, we pride ourselves on providing a safe, healthful and sanitary environment for our team members and guests. Our goal is to operate at levels beyond the expectations of local health departments across the country.

Key components of our food safety practices include:

  • Mandatory monthly Safety Training and Development workshops.
  • ServSafe certification accredited by the National Restaurant Association. CulinArt has registered ServSafe Instructors located in all of our geographic areas.
  • A nationwide partnership with Shoes For Crews, a leading provider of safety footwear for the hospitality industry.
  • Ongoing training and development initiatives.
  • Striving for excellence in internal and external team member safety and food safety and sanitation inspections.
  • Oversight by our Director of Food Safety in all initiatives and programs.
  • Regional safety coordinators who help implement and qualify all safety initiatives.
  • Partnership with Travelers Insurance for risk assessment inspections to identify and resolve potential issues before they arise.

Our dedication to food safety starts with selecting and purchasing foods from approved and highly qualified vendors who are regulated by federal, state and local laws. Our food products are fresh and thoroughly inspected by our vendors before delivery, and then by our team members before preparing and serving.

At both the management level and associate level, our team members are trained in ServSafe/HACCP procedures, which include proper temperature control (receiving, cooking, cooling and serving), storage and personal hygiene.

Financial Solutions

CulinArt is a regional, P&L-oriented provider that focuses on each specific market and the specific needs of each client in that market. As such, our menus are developed not according to corporate mandates or procurement guides, but in response to stated customer demands and desires.

We know that the No. 1 catalyst to a successful dining program is customer participation. With that in place, our cutting-edge programs and strong operational and corporate support – including stringent purchasing and accounting – can greatly enhance the quality, variety and level of service at your operation. Our program will drive participation which, in turn, will drive top-line revenues.

CulinArt’s approach is to continually find ways to pique customer interest, satisfy needs, and exceed expectations by offering a contemporary, well-serviced program, which will result in greater participation and lower costs.

Contact our Business Development Department to find out how we can customize a more effective financial management approach to your operation.

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Cafe Design Consultation

CulinArt has historically proven itself as an industry innovator with a clear understanding of total program development. Working with business partners that range from architects to designers to equipment providers, CulinArt’s operational team has consistently proposed facility and service renovation and renewal plans to continue to develop the programs at each of their client accounts.

Within the context of these partnerships, CulinArt’s resources in the short- and long-range planning of facilities and services include:

  • Schematic design – to ensure design accuracy in terms of maximizing traffic flow, as well as visual appeal with respect to proposed concepts and workspace efficiency.
  • Equipment layout – using vendor relationships to ensure fair pricing and first-rate products.
  • Construction – management on-site during construction.
  • Concept development – via a team of marketing managers, operational executives and managers who are well-versed in industry trends and program development.

To assist in a client’s facility plans, CulinArt can tap into its extensive network of designers, consultants and contractors in devising a plan that would best suit the needs of each client community.

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What our clients are saying

“I just wanted to touch base as another school year draws to end. I cannot thank you enough for how smoothly this year went. Chef Felix [Herrera] and his staff made it seamless in a year with lots of wrinkles.    ”

“I will say lunch was pretty awesome today.”

“What a wonderful dinner we had tonight for our international families. The food was delicious and well presented as well.”

“I just want to commend you and your staff on always providing dining options for people with food allergies/sensitivities. Not only do you provide options, but they are thoughtful and delicious. As someone who cannot consume dairy, I am always grateful and touched to have amazing meals to accommodate my dietary restrictions. THANK YOU!!! Keep up the amazing work.”

“Thank you so very much for the AMAZING dinner you provided for the President, Dean and Jim & Marilyn Simons. They really enjoyed it!! It was perfectly thought out and delicious. Your expertise and impeccable presentation and taste were truly appreciated!”

“We want to take a moment to celebrate all the employees who worked on the front lines during unprecedented times. Your efforts and dedication to going above and beyond are noticed and appreciated. Thank you for being the heart and soul of CulinArt Group. We couldn’t do this without you. Chef Jay and Chef Paul have been so awesome in the Hubbell Café.  There has been significant change, but they take it in stride and keep the delicious food coming.  We truly appreciate them!”

“With all the prep work from Winterim ramping up and classes continuing as usual, it's a busy time to be a Forman teacher. Imagine my delight, tired as I was, when I delved into the upscale-restaurant-quality chicken parmesan our dining hall served last night. Forman is all about support, and providing our students with a dinner of that quality is just as important a measure of support as anything that happens in a classroom.”

“I wanted to recognize the individuals at the Valley Forge Site Café who have been supporting us throughout the COVID-19 Pandemic.  I have been onsite at least a few days every week since June 2020 and I noticed that the team continued to provide quality and timely service for breakfast and lunch.  They effectively packaged the food to maintain CDC guidelines. Thank you!  ”

“Thank you and your staff for all the care and thought you give CSW adults and students. You approach events with such care and elegance- I don’t know how you do it! Especially day after day. Please thank all your staff for their wonderful work and kind manner with all of us. Here is to a great year!”

“I wanted to let you know that for this entire school year I have been so well fed! I LOVE LOVE LOVE LOVE all the diversity of salad choices we have each day and the amazing entrees.  My favorites are the carnitas, chili, curry, and cajun chicken days.  I am so grateful for all the care that goes into the food because I know I do not eat enough vegetables or balanced meals without you and your crew's work.  Thank you so much!  You take such great care of us!!”

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Want to find out what CulinArt can offer you? Connect with us today
to understand how our solutions can accommodate your unique needs.

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