Solutions - CulinArt Group

Solutions

img-solutions You’ve got problems; we’ve got solutions. CulinArt strives to be a partner with – not just a service provider for – our clients. With a portfolio of solutions for every facet of dining services management, we tailor our programs to the specific needs of each client, in every market segment.

Technology Solutions

CulinArt advocates the use of technology to enhance the customer experience, increase speed of service and facilitate convenience in making purchases, ultimately increasing customer participation and revenue. Cutting-edge applications include:

  • Online ordering systems that allow customers to place café and catering orders via desktop computers, tablets or smartphones.
  • Cashless payment systems ranging from debit/credit cards to declining balance accounts to payroll deduction in order to maximize convenience. Click here to read a cashless payment success story.
  • Tablet-based ordering stations and cashier-less payment systems which minimize staff requirements while speeding customer throughput.
  • Digital menu boards which facilitate optimum guest engagement and retail exposure, adding a high-tech merchandising element to any dining services facility.
  • Webcams positioned in the café, which allow customers to make information-based decisions about when to visit the café.
  • Web-based accounting software for unit-level financial reporting, which transfers information instantly between our dining service locations in the field and our corporate office.

 

Marketing Solutions

Understanding the specific needs, tastes and wants of our customers is essential in developing a concentrated marketing initiative for each and every client we serve. CulinArt takes a proactive, multilevel approach to marketing and outreach. Targeted surveys and feedback forums help us get to know our customers and are the basis for strategic marketing plans to growing the business and exceed customer satisfaction.

CulinArt’s marketing department is a team of creative, on-trend professionals at the top of their game and with extensive experience in dining services operations. Marketing specialists focus on graphic design, digital and social media, communications, retail marketing and merchandising, advertising, design and décor, and concentrated branding initiatives. We align our strategic approach to marketing with the goals of each individual client to keep dining services programs fresh and engaging.

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Food Safety Practices

At CulinArt, we pride ourselves on providing a safe, healthful and sanitary environment for our team members and guests. Our goal is to operate at levels beyond the expectations of local health departments across the country.

Key components of our food safety practices include:

  • Mandatory monthly Safety Training and Development workshops.
  • ServSafe certification accredited by the National Restaurant Association. CulinArt has registered ServSafe Instructors located in all of our geographic areas.
  • A nationwide partnership with Shoes For Crews, a leading provider of safety footwear for the hospitality industry.
  • Ongoing training and development initiatives.
  • Striving for excellence in internal and external team member safety and food safety and sanitation inspections.
  • Oversight by our Director of Food Safety in all initiatives and programs.
  • Regional safety coordinators who help implement and qualify all safety initiatives.
  • Partnership with Travelers Insurance for risk assessment inspections to identify and resolve potential issues before they arise.

Our dedication to food safety starts with selecting and purchasing foods from approved and highly qualified vendors who are regulated by federal, state and local laws. Our food products are fresh and thoroughly inspected by our vendors before delivery, and then by our team members before preparing and serving.

At both the management level and associate level, our team members are trained in ServSafe/HACCP procedures, which include proper temperature control (receiving, cooking, cooling and serving), storage and personal hygiene.

Financial Solutions

CulinArt is a regional, P&L-oriented provider that focuses on each specific market and the specific needs of each client in that market. As such, our menus are developed not according to corporate mandates or procurement guides, but in response to stated customer demands and desires.

We know that the No. 1 catalyst to a successful dining program is customer participation. With that in place, our cutting-edge programs and strong operational and corporate support – including stringent purchasing and accounting – can greatly enhance the quality, variety and level of service at your operation. Our program will drive participation which, in turn, will drive top-line revenues.

CulinArt’s approach is to continually find ways to pique customer interest, satisfy needs, and exceed expectations by offering a contemporary, well-serviced program, which will result in greater participation and lower costs.

Contact our Business Development Department to find out how we can customize a more effective financial management approach to your operation.

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Cafe Design Consultation

CulinArt has historically proven itself as an industry innovator with a clear understanding of total program development. Working with business partners that range from architects to designers to equipment providers, CulinArt’s operational team has consistently proposed facility and service renovation and renewal plans to continue to develop the programs at each of their client accounts.

Within the context of these partnerships, CulinArt’s resources in the short- and long-range planning of facilities and services include:

  • Schematic design – to ensure design accuracy in terms of maximizing traffic flow, as well as visual appeal with respect to proposed concepts and workspace efficiency.
  • Equipment layout – using vendor relationships to ensure fair pricing and first-rate products.
  • Construction – management on-site during construction.
  • Concept development – via a team of marketing managers, operational executives and managers who are well-versed in industry trends and program development.

To assist in a client’s facility plans, CulinArt can tap into its extensive network of designers, consultants and contractors in devising a plan that would best suit the needs of each client community.

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Learn more about culinart:

What our clients are saying

“Thanks so much for a great week of food here at SCH to start off 2021. Everything has been fantastic. The kids were loving the Chinese food and boxes today. The Moo Shu Pork was amazing. Great work!”

“Just came back to campus after a year of pandemic [and] just want to say that I can really tell the effort that both dining halls and all of the other locations are really putting in to make us students still feel like there is more than enough food available, good food, fresh food, healthy food. I don't think students are aware that there is such a food shortage/worker shortage and that what goes on behind the scenes must be a logistical nightmare. But I recognize it at least :) the staff was been so friendly and kind, even in the very rare occasion when something took longer than expected I could tell they were trying their absolute hardest to provide it fast and with great quality. Great job to all of them, this one student greatly appreciates the effort you all do. -Student, Stony Brook University”

“Thank you all for such a wonderful grand pasta buffet on Friday! Everything went so incredibly smooth - from set-up to break-down. The menu was thoughtfully planned and the lunch was such a treat and undeniably delicious - the best I’ve ever had! I have heard only glowing reviews of the luncheon. Thank you guys today and every day!”

“We appreciate the excellent service that is a hallmark of the Chadwick Culinart team. You all are such professionals - and you always deliver your service in such a pleasant manner! Thank you for everything you do to help make the Village events successful. We greatly appreciate your talents, efforts, and kindness.”

“I’m the GM for Branson [Ultrasonics] and based in the Brookfield office.  This is the first week that the café has been up and running in our new headquarters and just want to acknowledge the great job Adam Schnittert and the CulinArt staff onsite have done.  Our employees’ feedback thus far has been very positive.  The expanded options and menu quality have been very well received.  Just want to send you a quick note of thanks.”

“We want to take a moment to celebrate all the employees who worked on the front lines during unprecedented times. Your efforts and dedication to going above and beyond are noticed and appreciated. Thank you for being the heart and soul of CulinArt Group. We couldn’t do this without you. Chef Jay and Chef Paul have been so awesome in the Hubbell Café.  There has been significant change, but they take it in stride and keep the delicious food coming.  We truly appreciate them!”

“Dear Chef Anthony: Hi! It’s the kids from Room 223 [and their teacher, Mrs. Smith]. We thank you for providing us with such great snacks and lunches! We know how hard you and your staff work. We have been talking as a class and we came up with some of our favorite snacks. We really love the brownies, chocolate chip cookies, and Scooby snacks. The soft pretzel bits are really good, too. Thank you again! ”

“Thank you and your staff for all the care and thought you give CSW adults and students. You approach events with such care and elegance- I don’t know how you do it! Especially day after day. Please thank all your staff for their wonderful work and kind manner with all of us. Here is to a great year!”

“We are so thankful and so impressed by your immediate attention to our power outage. It was such a relief to see all the equipment and workers coming in within a few hours of the outage. Thank you for serving dinner to all [the] students in a very difficult circumstance. Please extend our thanks to your workers who braved cold weather to grill hamburgers and hotdogs.”

“Thank You! Chef Budd [and team], you overcame a new online ordering system (and hundreds of labels daily!), provided creative and healthy menus, continued to connect with local farmers to incorporate locally sourced ingredients, and worked tirelessly to serve the school community on three campuses.  While it feels like you are all a little like the Wizard of Oz right now, working behind a curtain in a kitchen far away, we sense your smiles and your passion to deliver the best possible service during these trying times. We are all so grateful!”

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